Frequently Asked Questions

FIT/SIZING

We encourage you to check out our Fit Guide.  We suggest measuring your favorite pair of eyewear to find the best fit! 

If you're still having trouble, email us a photo holding a ruler horizontally across your face, and we'll follow up with a personalized frame recommendation from one of our stylists. Send photos to: support@gameradvantage.com

All frames are measured in millimeters. 

Are they comfortable? That’s a great start.

Otherwise, a few rules of thumb:

-Pupils should be near the center of the lens

-Lenses shouldn’t extend past the side of your face

-Eyebrows should be visible outside of the frame

-When you smile, your cheeks don’t push the frames up

-Frames shouldn’t slide down your nose

Finding the right pair of frames can be tricky, but our personal stylists are here to help every day. Simply email us (support@gameradvantage.com) a picture of you, and we would be happy to help you decide.

Our Horizons our adjustable in multiple ways in order to ensure the perfect fit. 

To adjust nose pads:

Hold the front of your frames with one hand, and with the other move the nose pads little by little outward for a looser fit, and inward for a tighter fit. Try on your glasses, and repeat adjustments if necessary. 

To adjust tips:

Hold the temples (sides) of your glasses firmly with one hand. With the other move the tip at the bending point. Bend upward or downward for desired fit. Try on glasses and repeat steps if needed. 

PRESCRIPTION EYEGLASSES

You can submit your order without prescription, but we cannot begin to process an order until we have your prescription. Our customer care team will email you shortly after completing your purchase.

We can accommodate single-vision prescriptions with a spherical value (SPH) between -6.00 and +4.00 up to a -/+2.00 cylinder (CYL). If you have astigmatism, we need both your cylinder and axis values. 

We do not offer bifocals for ADD powers, prism, or progressives. We can however, accommodate your ADD value as a single vision lens for near vision/computer or distance.

IMPORTANT: When your local optical provider, optometrist, or ophthalmologist writes your prescription, make sure to request that they include your pupillary distance (PD) on the prescription. We are unable to fill an RX without this information

*Please take note that our lenses includes laser engraving of Gamer Advantage logo.*

If your eye doctor didn’t include your PD measurement on your RX, there are a few things you can do to get your pupillary distance.

First, request the PD measurement from your eye care provider. Most eye doctor offices are familiar with patients requesting the PD to order their own eyewear, though some are hesitant to provide it if they fear you won’t purchase from them. 

Second, visit an eye care provider (ECP or eye care professional) to have your pupillary distance measured. 

As a last resort, you can measure your own PD (pupillary distance) with a millimeter ruler. To learn more visit our FIT GUIDE

Make an appointment with your local optical provider, optometrist, or ophthalmologist for an eye exam. Make sure to request that they include your pupillary distance (PD) with the prescription. We are unable to fill an RX without this information.

We know you are dying to get your new Gamer Advantage glasses. We want to get them to you as fast as we possibly can. Gamer Advantage eyewear is hand-assembled in the USA one order at a time to ensure the highest quality and precision.

We can confidently say that all prescription orders will ship within 10 business days from when your RX and PD was submitted.

CARE GUIDE

You should always keep your glasses in a case when you're not wearing them. Always take them off with two hands, one hand on each temple (or arm). Never lay your glasses lenses facing down on any surface.

For optimal cleaning, always rinse your glasses off with cold water to remove particles that can scratch, then spray your lenses with an eyeglass cleaner, and dry with the Gamer Advantage microfiber cleaning cloth. NEVER use paper towels, your shirt, or napkins to dry or clean your lenses. Never use Windex or other household cleaners.

Hairspray can damage the integrity of your lenses, so we suggest taking your glasses off when applying hairspray and waiting for it to fully dry before your lenses come into contact with your hair.

Yes. Hand washing is the best cleaning method, and with microfiber cloths all you need is water! Let the dirty microfiber cloths soak in warm (not hot) water, and use your hands to help agitate and release the dirt and grime. Rinse well and let air-dry.

For a deeper clean, add a small drop of a gentle detergent to the warm water. Use your hands to help agitate the cloth. Rinse well and let air-dry. 

WARNING: Do not use fabric softeners, they damage the fibers of the cloth. We also do not recommend using your washer or dryer (even on the gentle cycle) to clean the cloth.

RETURNS AND EXCHANGES

RETURNS

If for any reason you are not completely satisfied with your frames, you may return them in their original condition within 45 days for a full refund, Gamer Advantage is not responsible for the return shipping costs.

**If you want to initiate a return please click this link: Gamer Advantage Return Portal**

EXCHANGES

If you would like to exchange your eyewear, we charge a processing and restocking fee of $7.  Please email support@gameradvantage.com to process an exchange. Gamer Advantage will not be responsible for the return shipping costs.

Important Notes: Exchanges and returns can only be submitted within the first 45 calendar days of receiving the original item.

Please allow 14-21 business days upon receipt of the returned item(s) to process your refund.

Be sure that the item is in its original condition, the same as when you received it. All returned eyewear must be in its original saleable condition when received, this includes the original packaging and included accessories (i.e. case and microfiber pouch). Your return should be postmarked within 45 days from the day they arrived at your home.

For international orders, you will be responsible for the cost of shipping and customs fees both ways for the exchange and return policies.

We will refund the full purchase price of the relevant product(s) returned to us excluding shipping costs. We may refund shipping costs in special cases, – Gamer Advantage ships the wrong item or the item is damaged during the shipping process only.

Important: Prescription glasses and Readers glasses are not eligible for returns.

Why prescription lenses and Readers glasses are non-refundable or exchanged?

Each pair of the lenses are considered a special order to use for the customer's prescription/magnification, in other words, nobody else can use it.

REFUND

If in any case you wouldn't like to proceed with the order anymore and it is already in the process of shipping we will need to retrieve first the packge and once we received it that is the time we can process a refund.

We offer free returns on most of our products however, we recommend checking with your insurance provider before requesting a refund to an FSA card. Unlike HSA, FSA funds must be used during a defined time period. For some insurance plans, your funds will be forfeited if you request a refund.

Feel free to email support@gameradvantage.com with any questions, concerns, or to initiate a return or exchange.

VISION INSURANCE

While our prescription glasses are reimbursable through vision insurance, we don't work directly with any insurance providers. If your vision plan covers prescription glasses, then Gamer Advantage prescription glasses should be reimbursable. However, you should verify with your provider that they would cover the purchase before it's made.

FLEXIBLE SPENDING ACCOUNTS (FSA) AND HEALTH SAVINGS ACCOUNTS (HSA)

PRESCRIPTION

Gamer Advantage accepts FSA and HSA dollars for all prescription eyewear purchases as long as your FSA or HSA card is affiliated with a major credit card (such as VISA or Mastercard).


NON-PRESCRIPTION

However, if you’re purchasing non-prescription eyewear, we recommend following up with your vision care provider to confirm if they cover blue light blocking glasses. 

Flexible spending accounts (FSA) and health savings accounts (HSA) are programs that allow you to set aside money (before taxes) for specific health care expenses. If you’re unsure whether or not you have a FSA or HSA, please check with your employer or insurance company.

First, double-check the balance on your FSA account to ensure you can cover the full cost of the frame.

You can place an order online using your FSA or HSA card as you would any other credit card. 

If your benefits expire at the end of the year, you have until December 31 at 11:59 p.m. ET to place an order with us using your FSA dollars. Be sure to double-check with your carrier for details on your plan.

We offer a 45-day risk-free return policy after the delivery of your order! We have free shipping, returns, and exchanges. 

However, we recommend checking with your insurance provider before requesting a refund to an FSA card. Unlike HSA, FSA funds must be used during a defined time period. For some insurance plans, your funds will be forfeited if you request a refund.

Feel free to email support@gameradvantage.com with any questions, concerns, or to initiate a return or exchange.  

LENS TECHNOLOGY DOCUMENTS

Please download the file below for detailed documents about our lens technology

Download

HOW TO APPLY FOG AWAY

Tip: Work over a soft surface so you don’t accidentally scratch your lenses. Over wiping will make the properties of Fog Away less effective.

Step 1: Wash your hands with soap and water to ensure there is no residue or debris on your hands that could scratch your lenses while applying.

Step 2: Clean your lenses with a lens cleaner, such as the Gamer Advantage premium lens cleaner. Apply to both the front and backside of the lenses.

Step 3: Dry your lenses with a soft microfiber cloth or the Gamer Advantage pouch that came with your frames. Continue to wipe off until the streaks disappear and the lenses appear dry.

Step 4: Now that your lenses are clean, spray Fog Away on both sides of the lens.

Step 5:  Rub in FogAway evenly over the entire surface (front and back).

Step 6: Let the solution dry for 1-2 minutes.

Step 7: Any remaining streaks on the lenses can be LIGHTLY buffed out with a dry section of your microfiber cloth.

APPAREL

Gamer Advantage apparel ships from a separate facility then our glasses and accessories. Apparel items will arrive in a separate shipment from your glasses order. Please expect your apparel item to arrive 3-7 days after your glasses.

If you have any questions about the status of your order please email support@gameradvatnage.com. 

WARRANTY

WARRANTY

If you are not completely satisfied with your eyewear or you feel that there is no improvement in your sleep, Gamer Advantage offers a one-time exchange (except for Rx orders) or you may return them for a refund within 45-day from the date you receive the eyewear. Our team will assess the returned glasses and if returned in their original condition a full refund will be rewarded. Gamer Advantage is not responsible for the return shipping costs.

FRAME

What is covered by our Limited Lifetime Warranty:

-Loose/Missing screws

-Loose hinges/temple

-Discoloration of Frame

*Frame warranty covers manufacturer defects only (for example, failure of hinge, discoloration or paint chipping, or frame breakage under normal usage.)

What is NOT covered in our Limited Lifetime Warranty:

-Excessive wear and tear  

-Negligent use of the product

-Lost parts (i.e. comfort tips or sun clip)

*Damage due to lack of reasonable care to the frame (for example, stepping on a frame, bending the frame or exposing the frame to extreme heat) is not covered. Loss or theft is not covered.

LENSES

What is covered in our Limited Lifetime Warranty:

-Cracks not caused by rough handling

-Peeling coatings

-Discoloration or deformation under normal use

*Lenses are scratch-resistant but not scratch-proof! When they aren’t on your face, put them in the case*

What is NOT covered in our Limited Lifetime Warranty:

-Scratches  

-Wear and Tear

-Damage from improper cleaning -click here for cleaning tips

*Damage due to lack of reasonable care to the frame (for example, stepping on a frame, bending the frame or exposing the frame to extreme heat) is not covered. Loss or theft is not covered.

If an issue occurs not covered above within 45-day of the original purchase, we offer a 25% discount on a repair or replacement. Our repair facility will review the frame and provide the most reasonable solution. This discount does not apply to lost or stolen eyewear. 

**For more information or any questions regarding our warranty policy please send us an email to support@gameradvantage.com**

SHOP PAY INSTALLMENT

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into flexible installment payments.* Your first payment is due when you make your purchase.

Note: *Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

To know more about Shop Pay installements please email us at support@gameradvantage.com

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

-A smaller payment balance on the final payment.

-Less future payments on the remaining loan balance.

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original payment method within 3 to 10 business days.

If you paid for an order in monthly payments, then you won't be refunded the paid interest. Interest is the cost of borrowing, and isn't refundable.

To know more about Shop Pay installements please email us at support@gameradvantage.com

No, there are no late fees if you miss a scheduled payment.

The installments option on Shop Pay is available on debit and credit cards. Capital One cards aren't accepted. If you choose a monthly payment option, then you can only pay with a debit card.

To know more about Shop Pay installements please email us at support@gameradvantage.com